FAQ

What payment methods are accepted?

Major Credit Cards PayPal We do not accept cash or checks. Cash is only accepted at select pop-up events.
What is the contact info for TGA?

Inquiries can be sent through our contact forms or chat feature. For specific issues with items or purchases, contact hello@thegoodage.co Standard customer service hours are: M-F: 9am - 9pm CST Saturday: 11am - 4pm CST Sunday: Closed
Do you have a refund policy?

Our refund terms are included within our return policy. Returns and refunds have to be approved. See our return policy below and contact us with any questions. We ONLY accept returns on home-related items within 20 days of purchase. We do NOT accept returns for apothecary items, due to the nature of such products. If you feel that your item was damaged during shipping (or is missing), contact the shipping carrier. We are not responsible for damage caused during postal, but we will replace apothecary items on a case-by-case basis. Proof of broken apothecary product must be emailed to hello@thegoodage.com. You are responsible for shipping costs on returns or exchanges, except for verified errors on our part. Please read further instructions below. To complete your return, we require a receipt or proof of purchase and proof of damage (if applicable). There are certain situations in which refunds on your fair-trade items are NOT granted: * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 20 days after purchase. * No valid proof of purchase. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (depending on your bank). Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take several days before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If it has been over 10 days since WE received your approved return and you’ve done all of this, please contact us at hello@thegoodage.co (subject: missing refund) Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged (if they are in stock). If you need to exchange it for the same item, send us an email to hello@thegoodage.co and send your item to: The Good Age, LLC 24107 Fielding Reach Ln Porter, TX 77365 Shipping To return your product, you should mail your product to: The Good Age, LLC 24107 Fielding Reach Ln Porter, TX 77365 You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Where will my order ship from?

Currently, all orders ship from the Greater Houston area (TX).